Ordering Guideline

Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors, we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders , however, we accept no responsibility for errors as a result of verbal miscommunication.

We pride ourselves on the speed of our service. Orders are processed the same day they are received , We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any materialistic changes will be treated as a new order.

International orders will need to be confirmed over Phone/ by physical Letter before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation.

Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices.

Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings.

If any item is short delivered and has been charged for, Kirva Organics India will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

We offer same day Pick Ups. Please provide a few hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick Up hours are between 11.00 am to 6.00pm

In any Foreign Transaction ,if any Legal Dispute arises ,that will be settled according to the Law of INDIA & strictly as per FIMA/RBI Guideline.

Payment Method

All Orders must be Paid in Advance of Shipping.
For new customers who prefer not to pay by credit or debit card the 1st three orders must be Certified CHEQUE or MONEY ORDER. We do not accept prepaid orders with CHEQUE by mail. Net 30 day credit account on approved credit .We accept all major credit cards. Visa, MasterCard, American Express & Discover.
We accept bank wire transfers. (There is a $30.00 bank surcharge for transfers of Total Value below US$ 1000.00.

Currency

Customer’s may choose any option:-

• INR (For Domestic Buyer)
• US$ (For Foreign Buyer)

Pricing & Taxes

Customer’s may choose any option:-

• Shipping Handling Charges will be Extra.
• Discounts Offered for Bulk Orders.
• The prices enlisted here are subject to change and you can ask for firm prices indicated on packaging of the product.
• The Minimum Order Value is US $ 100.
• All prices are quoted in US$ Dollars. Prices quoted in our website include GST.
• All prices are quoted ex-works and do not include shipping & transportation costs. A Kirva Organics India representative will get in contact with you shortly after placing your order to advise the freight charges that apply to your order. Freight charges vary depending on the 3 rd party courier and the volume and weight of your order. If you do not need confirmation please type "DON'T NEED CONFIRMATION" in the comments field provided below.

Order Cancellation

• Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.
• Orders left on "Wait" status or unconfirmed beyond 7 days will be automatically deleted from our system save and except International Orders which will remain in the system for 14 days.
• Pick Up orders must be collected within 7 days or they will be returned to warehouse inventory. Because our orders are processed so quickly, orders cancelled after they have been filled will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.

Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.

For more information, please contact us at (+91) 639-005-7575 or we can be reached through email at sales@kirvaessentialoils.com.